System hangs up

Hi Cesar,

  thanks for fixing these things. Please send notes on how to use the scout. I'll give it a try and let you know how it goes. 

   Will we still need to add different h-offsets for CT and PET? 

Stuart 

---

From: Molinos, Cesar [Cesar.Molinos@bruker.com]
Sent: Wednesday, September 20, 2017 1:29 PM
To: Berr, Stuart S. (sb4b)
Subject: RE: Albira remote session

Hello Stuart,

Thank you for your support earlier on.

Let me summarize:

• We have reproduced the blocking Software issue which would not let acquire in PET and we have installed the fix for that. This could happen in any type of PET acquisition.

(Separate clarification: if running a dynamic acquisition (defined as such on the acquisition template) a window pops up prompting the user to start acquiring once the bed is in the FOV (designed so the user can get ready for the syringe injection). It can happen that this window gets hidden behind other open windows on the desktop so one might think that the software froze. Now, pressing Alt+Tab shows all open windows and then the user has only to press OK on the small window popping up)

• We have also installed the Scout View to visually select the horizontal offset based on a 2D CT image. To get the interface you just have to click on the + button next to horizontal offset. Tomorrow I will send you a short note on how to use this feature.

• After installing the patch and the scout view, we have tried all imaging modalities (specially PET) without problems

Please do let me know if you want to have another joint remote session with activity or you prefer to test the system yourself and then let us know your experience.

Best regards,

Cesar.

Cesar Molinos Solsona Product Specialist NMI Nuclear Molecular Imaging Bruker BioSpin Preclinical Imaging Division
Bruker Española S.A. Carrer d'Eduardo Primo Yúfera, 3 46013 Valencia – Spain	Phone: +34 62 550 30 64                                       Mobile: +34 67 208 63 15	cesar.molinos@bruker.com  www.bruker.com
Registered Office: Madrid, bearer of N.I.F. A-28315539 Managing Directors: Victor Pidal Este correo, incluido los posibles adjuntos, puede contener información confidencial. Por lo tanto, deberá ser tratado como confidencial por los destinatarios y no podrá ser publicado. ​ This email, including possible attachments, may contain confidential information. It should therefore be treated as confidential by the addressee and may not be published.

From: Stuart Berr [mailto:sb4b@eservices.virginia.edu]
Sent: 20 September 2017 14:51
To: Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: RE: Albira remote session

Sorry I am running late. How about 9:30?

On September 19, 2017 12:31:20 PM EDT, "Molinos, Cesar" <Cesar.Molinos@bruker.com> wrote:

Hello Stuart,

Thanks for your email.

What time would you like to start? 09:00 AM Virginia time?

Just to optimize resources, you can skip ordering activity because tomorrow’s session will be more to reproduce the issues you have told us about.

For this we can just acquire background. After this one we can see if another session is needed and whether it will be good to have activity.

Does this sound ok?

Best regards,

Cesar.

From: Berr, Stuart S. (sb4b) [mailto:sb4b@eservices.virginia.edu]
Sent: 19 September 2017 18:09
To: Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: RE: Albira remote session

I could work on this tomorrow with you. Should I order radioactivity?

From: Molinos, Cesar [mailto:Cesar.Molinos@bruker.com]
Sent: Tuesday, September 19, 2017 3:36 AM
To: Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Paxson, Doug <Doug.Paxson@bruker.com>
Subject: RE: Albira remote session

Dear Stuart,

I hope WMIC went very well.

When do you think we could organize the remote session this week?

Best regards,

Cesar.

From: Molinos, Cesar
Sent: 11 September 2017 18:06
To: 'Berr, Stuart S. (sb4b)' <sb4b@eservices.virginia.edu>
Cc: Paxson, Doug <Doug.Paxson@bruker.com>
Subject: RE: Albira remote session

Hello Stuart,

Yes, of course. We can move quicker by maybe involving someone available at UVa this week (Mahendra or Bijoy for instance).

Otherwise, we do it next week, no problem.

By the way, I hope you have a very fruitful WMIC and safe travels!

Best regards,

Cesar.

From: Paxson, Doug [mailto:Doug.Paxson@bruker.com] 

Sent: Monday, September 11, 2017 10:42 AM
To: Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Heidenreich, Michael <Michael.Heidenreich@bruker.com>
Subject: RE: Albira acceptance

Cesar just confirmed that they have reproduced the software bug you reported and it is being fixed now. Michael will confirm later today the specifics on the fix and timing.

Please let me know when you are available to meet at WMIC to discuss workflows etc. and I will set something up.

Thanks,

Doug

From: Berr, Stuart S. (sb4b)
Sent: Monday, September 11, 2017 12:03 PM
To: 'Molinos, Cesar' <Cesar.Molinos@bruker.com>; berr@virginia.edu
Cc: Paxson, Doug <Doug.Paxson@bruker.com>
Subject: RE: Albira remote session

Hi Cesar,

  Thanks for getting in contact. I am busy today and tomorrow, and will fly to Philadelphia tomorrow afternoon. Maybe we can try it next week sometime.

   Stuart

From: Molinos, Cesar [mailto:Cesar.Molinos@bruker.com]
Sent: Monday, September 11, 2017 12:01 PM
To: berr@virginia.edu; Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Paxson, Doug <Doug.Paxson@bruker.com>
Subject: Albira remote session

Dear Stuart,

How is everything in Virginia?

Doug has kindly passed on your feedback on the software issues you have experienced with the Albira.

What we propose doing is to arrange a remote session during which you try to reproduce the issue with us on the line (connected using teamviewer).

We have identified a bug on the software and we have solved it. Now, to be sure that we are addressing exactly your point we think that the best is to organize this remote session and start reproducing the problem before we make any changes on the software.

Do you agree? If yes, please let us know when we could carry this out. For us, this can be as soon as tomorrow in your morning.

Best regards,

Cesar.

Cesar Molinos Solsona Product Specialist NMI Nuclear Molecular Imaging Bruker BioSpin Preclinical Imaging Division

From: Berr, Stuart S. (sb4b)
Sent: Saturday, September 9, 2017 1:28 PM
To: Paxson, Doug <Doug.Paxson@bruker.com>
Subject: RE: Albira acceptance

Hi Doug,

    we are still having issues with the software hanging up and locking the computer, necessitating having to log into the acquisition computer and restart Watchdog. If this turns out to be a persistent problem, can we get assurance that you will replace the hardware/software that is necessary to alleviate this? 

    Also, there are a number of suggestions we could make that we think would improve the workflow. Can we work with your software engineers to help improve this? As an example, the way the H-offsets are set up for PET and CT are really confusing and could be greatly simplified. (This is not a reason for me to avoid signing off on the scanner, but it would be good to get assurance upfront that we can collaborate with you on this.) 

  Thanks for your patience. Who from Bruker will be at the meeting next week. I hope to see you there. 

Cheers, 

 Stuart