Dell workstation - Disk is making noise

From: Gimenez, Emilio [mailto:Emilio.Gimenez@bruker.com]
Sent: Wednesday, December 20, 2017 8:31 AM
To: Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Farber, Brian <brian.farber@bruker.com>; Molinos, Cesar <Cesar.Molinos@bruker.com>; Correcher, Carlos <Carlos.Correcher@bruker.com>; Farber, Brian <brian.farber@bruker.com>
Subject: Connection to M: drive

Dear Stuart,

Yesterday we received a communication from Todd, where he explained us that you had a problem with the connection of the M: drive in the computer.

We did a different revisions, first yesterday with Carlos and today my colleague David and me, in both case we check the connection to M:, in both case they were correct and we did some acquisitions and it went well too.

How Todd commented us that you will have today an important experiment, we will be heedful and in case that you have any issue please contact with me (Emilio.gimenez@bruker.com) or with Todd. How you preffer.

We are planning visit the lab in January to do some upgrades of components(Collimators, and other components), in that moment we are going to replace the hard disk that It had the strange noise and we will check the other disks.

Best regards,

Gimenez Murcia, Emilio   Service engineer NMI Nuclear Molecular Imaging Bruker BioSpin Preclinical Imaging Division

From: Berr, Stuart S. (sb4b) 

Sent: Tuesday, December 19, 2017 8:42 PM
To: Correcher, Carlos <Carlos.Correcher@bruker.com>
Cc: Sasser, Todd <todd.sasser@bruker.com>; Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: RE: Albira Software Improvements

Hi Carlos, the system seems to be working again. I am not sure what went wrong. Thanks for looking into it.

Stuart

From: Correcher, Carlos [mailto:Carlos.Correcher@bruker.com]
Sent: Tuesday, December 19, 2017 5:23 PM
To: Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Sasser, Todd <todd.sasser@bruker.com>; Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: Re: Albira Software Improvements

Dear Stuart

I just connect and M: Drive seems to be active. I do not know what could happened, but now there is connection

In any case it's possible to change the default drive to N: in the database. Just let us know if you have another issue with M to perform the change.

Best 

Carlos

Carlos Correcher Salvador

From: Berr, Stuart S. (sb4b)
Sent: Tuesday, December 19, 2017 12:28 PM
To: Correcher, Carlos <Carlos.Correcher@bruker.com>
Cc: Sasser, Todd <todd.sasser@bruker.com>; Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: Re: Albira Software Improvements

Hi all,
   Acquirer will not start up. It looks like the M: Drive is not available (see the attached scren capture). I think this is the drive that was making noise before. Maybe it died? Is there a way I can switch the default drive to the N: drive or something else? I attached the TeamViewer info if you want to log in. We have an important study tomorrow morning so I really hope we can get the system running. 
  Thanks. 

Stuart 

 Hello Stuart,

I was connected to check the part that we may do remotely and the HDD disk for the OS of Windows were OK(Attached image)

From: Gimenez, Emilio [mailto:Emilio.Gimenez@bruker.com]
Sent: Wednesday, November 29, 2017 1:18 AM
To: Berr, Stuart S. (sb4b) <sb4b@eservices.virginia.edu>
Cc: Molinos, Cesar <Cesar.Molinos@bruker.com>; Farber, Brian <brian.farber@bruker.com>; Sasser, Todd <todd.sasser@bruker.com>
Subject: RE: Team Viewer

Hello Stuart,

I was connected to check the part that we may do remotely and the HDD disk for the OS of Windows were OK(Attached image)

To check the other 8 HDD that storage the data, we have to do it onsite. How we must to visit your facilities soon to carry on some work in other points, we will prepare an extra HDD just in case.

Thanks.

Emilio,

Gimenez Murcia, Emilio   Service engineer NMI Nuclear Molecular Imaging Bruker BioSpin Preclinical Imaging Division
Bruker Espaniola S.A. Carrer d'Eduardo Primo Yúfera, 3 46013 Valencia - Spain	Phone: +34 91 499 40 80   Mobile: + 34 674 00 00 19	emilio.gimenez@bruker.com   www.bruker.com

Hi Gimenez,

   Workstation 1 is up and running. The disk stop making noise and seems to be operating normally again. But it might be good if you look to see if there are any errors in the log files. Thanks.

Stuart

From: Gimenez, Emilio [mailto:Emilio.Gimenez@bruker.com] 
Sent: Thursday, November 16, 2017 5:37 AM
To: ssberr@gmail.com
Cc: Molinos, Cesar <Cesar.Molinos@bruker.com>; Farber, Brian <brian.farber@bruker.com>; Sasser, Todd <todd.sasser@bruker.com>
Subject: RE: Team Viewer

Hello Prof. Berr,

How are you? I hope that very well.

Cesar reported us yesterday a problem with one HDD in the Workstation 1, during the morning I tried to connect to the computer to check which hard disk is wrong.

In the WS we have 2 kind of HDD, one models are for the Operative system(Windows ) and the other models are to storage the scanners data(Server). For the images that you sent us, the problem is in server HDDs but I want to confirm it.

Please, when it was possible Could you start up the WS1?

On the other hand, the configuration for the Server HDDs is a Raid 6 over 8HDD disks, just for your information.

Thanks,

Gimenez Murcia, Emilio   Service engineer NMI Nuclear Molecular Imaging Bruker BioSpin Preclinical Imaging Division
Bruker Espaniola S.A. Carrer d'Eduardo Primo Yúfera, 3 46013 Valencia - Spain	Phone: +34 91 499 40 80   Mobile: + 34 674 00 00 19	emilio.gimenez@bruker.com   www.bruker.com
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De: Molinos, Cesar
Enviado el: jueves, 16 de noviembre de 2017 9:18
Para: Olivas, David <David.Olivas@bruker.com>; Gimenez, Emilio <Emilio.Gimenez@bruker.com>; Hurley, Rex <rex.hurley@bruker.com>
Asunto: FW: Team Viewer

Hello,

Stuart reports an issue with a HDD drive in Virginia.

Best regards,

Cesar.

From: Stuart Berr [mailto:ssberr@gmail.com]
Sent: 15 November 2017 19:51
To: Molinos, Cesar <Cesar.Molinos@bruker.com>; Sasser, Todd <todd.sasser@bruker.com>
Subject: RE: Team Viewer

I booted the computer a few times.

Both power cords are firmly plugged in.

The sound is coming from a hard disk marked with red arrow. 

It looks like one of the virtual drives has degraded.

From: Molinos, Cesar [mailto:Cesar.Molinos@bruker.com]
Sent: Wednesday, November 15, 2017 11:31 AM
To: Stuart Berr <ssberr@gmail.com>; Sasser, Todd <todd.sasser@bruker.com>
Subject: RE: Team Viewer

Hello Stuart,

I have just logged on the machine.

The computer has 2 power cables connected at the back. If one of them comes off then a sound is produced. That is the only explanation that comes to mind now.

I have just checked the device manager and I do not see any problems.

I have reconstructed to see if there was any problem with the GPUs and this just came out alright. The Albira Suite also connects with the scanner.

After all this, maybe just remains to make sure both power cables at the back (top) are connected. If the noise persists then I would reboot the machine.

Best regards,

Cesar.

From: Stuart Berr [mailto:ssberr@gmail.com]
Sent: 15 November 2017 16:52
To: Sasser, Todd <todd.sasser@bruker.com>; Molinos, Cesar <Cesar.Molinos@bruker.com>
Subject: FW: Team Viewer

Hey all, here is the system info. The computer is making an intermittent beep. About 1 sec long and 1 sec in between.

From: Stuart Berr [mailto:ssberr@gmail.com]
Sent: Wednesday, November 15, 2017 10:39 AM
To: Stuart Berr <ssberr@gmail.com>
Subject: Team Viewer